Warranty Policy
Every device is covered. No fine print on the parts that matter.
What's covered
- All hardware faults — motherboard, RAM, storage, display, battery, ports, and power.
- Manufacturing and refurbishment defects.
- On laptops, battery health is guaranteed at a minimum of 80% at the time of sale.
Duration
Every product ships with a minimum 6-month warranty, extendable to 1 year at checkout. The exact period for your device is shown on its product page and printed on your invoice.
What's not covered
- Physical or liquid damage caused after delivery.
- Software issues unrelated to hardware, or third-party software you install.
- Consumable wear beyond the guaranteed battery threshold.
- Unauthorised repairs or tampering with the device.
How to claim — step by step
1
Raise a claim
From My Account → My Orders, or via WhatsApp support, describe the issue.
2
Remote diagnosis
Our team runs a quick check to confirm it's a covered hardware fault.
3
Repair or replace
We arrange a pickup-repair-return at no cost to you.
4
Back in action
Most claims are resolved within 5–7 working days.